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3 days ago
As a Senior Data Scientist, you will be responsible for enhancing human interactions in large enterprises by efficiently pairing customers or tasks with company representatives.
About the RoleAfiniti uses data science to improve contact center interactions for sales, service, retention, collections, and customer satisfaction. We measure performance using a real-time control group – routing a portion of calls using the client's existing system and the majority of calls using our data-scientist-designed pairing and next-best-action recommendation strategies.
Key Responsibilities- Perform statistical inference on large data sets to inform decisions and drive actions.
- Drill down on results (problem-solving analysis) and conduct custom analysis.
- Build predictive models to optimize agent and customer interactions
- Collaborate and communicate with data analytics, and cross-functional teams on a task basis.
- Adapt theoretical concepts and standardized techniques to real-world problems.
You will have the opportunity to work at a stretch in EST hours as per client requirements.
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