
Customer Interaction Specialist
23 hours ago
We are looking for a highly motivated individual to join our quality assurance team.
The successful candidate will be responsible for ensuring that all customer interactions meet the highest standards of quality.
Key Responsibilities:
- Evaluate calls for quality and adherence to standards
- Assess communication, professionalism, and policy compliance
- Deliver timely, constructive feedback to agents and team leads
- Identify improvement areas and support coaching efforts
- Collaborate with training and operations on quality enhancements
- Maintain documentation and contribute to call quality reports
Requirements:
- IELTS certification or minimum 1 year experience required in same field
- Experience in QA, call monitoring, or customer service
- Analytical mindset with attention to detail
- Skilled in providing clear, tactful feedback
- Self-motivated and well-organized
- Familiarity with QA tools and CRM systems (a plus)
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