
Quality Assurance Specialist
2 days ago
Responsibilities
">Conduct English language assessments for new and existing employees, including interviews and evaluations.
Monitor call quality daily, contributing to quality service delivery as a team member.
Coach and mentor staff in Spoken English, Vocabulary, and Pronunciation, providing feedback via Quality Control.
Provide customer service training specific to UK culture and UK English language, engaging in ongoing training and development (CPD) to improve employees' English language skills.
Perform QA of transcribed files and develop auto-scored English language proficiency assessments.
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