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Live Chat Specialist
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The Chat Support Agent plays a crucial role in engaging with customers via live chat to address their concerns, provide accurate solutions, and resolve issues efficiently. Strong interpersonal and written/oral communication skills are essential for success in this position.
- Resolve customer inquiries, troubleshoot issues, and provide information about products or services in a timely and professional manner.
- Diagnose and troubleshoot customer issues related to products, services, or accounts through chat-based support.
- Collaborate with other support team members to share knowledge and best practices.
