IT Infrastructure Engineer

4 days ago


Lahore, Punjab, Pakistan Prime System Solutions Full time
Job Requirements

We are seeking a talented and customer-focused IT Support Executive to join our team at Prime System Solutions. The ideal candidate will possess excellent technical skills, outstanding problem-solving abilities, and strong communication skills.

Key Responsibilities:
  1. Technical Support Services
  • Provide expert technical support for hardware, software, and network-related issues.
  • Identify and resolve technical problems quickly to minimize downtime.
  • Assist employees with system configurations, installations, and upgrades.
System Maintenance and Updates
  • Perform routine maintenance tasks on IT systems, including updates and patches.
  • Ensure antivirus and security measures are current.
  • Monitor system performance and address potential bottlenecks.
Network Support and Configuration
  • Resolve LAN/WAN and internet connectivity issues.
  • Support the setup and maintenance of network devices (routers, switches, etc.).
  • Collaborate with vendors for system upgrades and repairs.
Documentation and Training
  • Keep detailed records of incidents, changes, and IT infrastructure.
  • Develop and update user guides, FAQs, and technical documentation.
  • Deliver training sessions to enhance end-user knowledge of IT systems.
Compliance and Security
  • Follow and enforce IT policies and procedures.
  • Guarantee data security and backup systems are in place and operational.
Qualifications:
  1. Education
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience
  • Proven experience as an IT Support Executive or similar role.
  • Hands-on experience with Windows and macOS operating systems.


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