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IT Infrastructure Engineer
4 days ago
We are seeking a talented and customer-focused IT Support Executive to join our team at Prime System Solutions. The ideal candidate will possess excellent technical skills, outstanding problem-solving abilities, and strong communication skills.
Key Responsibilities:- Technical Support Services
- Provide expert technical support for hardware, software, and network-related issues.
- Identify and resolve technical problems quickly to minimize downtime.
- Assist employees with system configurations, installations, and upgrades.
- Perform routine maintenance tasks on IT systems, including updates and patches.
- Ensure antivirus and security measures are current.
- Monitor system performance and address potential bottlenecks.
- Resolve LAN/WAN and internet connectivity issues.
- Support the setup and maintenance of network devices (routers, switches, etc.).
- Collaborate with vendors for system upgrades and repairs.
- Keep detailed records of incidents, changes, and IT infrastructure.
- Develop and update user guides, FAQs, and technical documentation.
- Deliver training sessions to enhance end-user knowledge of IT systems.
- Follow and enforce IT policies and procedures.
- Guarantee data security and backup systems are in place and operational.
- Education
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Support Executive or similar role.
- Hands-on experience with Windows and macOS operating systems.
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