
Retail Operations Director
2 weeks ago
Lead Retail Sales and Operations functions to drive business growth and customer satisfaction.
- Achieve daily, monthly, quarterly, and yearly sales targets while optimizing inventory at outlets to maximize profitability.
- Work closely with the retail team to set and monitor sales targets, ensuring alignment with overall business objectives.
- Hire, train, and motivate all sales staff to enhance their skills and contribute to a positive work environment.
- Ensure excellent shop ambiance, hygiene & safety, visual merchandising, and customer service standards are met across all locations.
- Collaborate with landlords & mall management to maintain a strong relationship and ensure seamless operations.
Key Responsibilities:
- Oversee regular updates of visual merchandising, ensuring products are properly displayed, prices are visible, and all visuals are current.
- Provide timely stock demand to merchandising, planning & supply chain teams for the timely supply of required stocks.
- Monitor stock positions of individual stores to ensure required inventory is available and maintained in an organized manner.
- Collect and analyze customer feedback to inform product offerings and improve customer experience.
- Initiate, supervise, and ensure timely completion of fit-out, construction & renovation work of stores as per required standards.
- Maintain awareness of market trends in the retail industry and competitors' activities.
- Implement marketing and POS activities that drive footfall and sales, measuring their impact and making adjustments as needed.
The ideal candidate will have:
- A proven track record of achieving sales targets and driving business growth.
- Strong leadership and coaching skills to motivate sales staff.
- Excellent communication and interpersonal skills to build relationships with customers, staff, and stakeholders.
- A strategic thinker who can analyze data and make informed decisions.
- Regular and punctual attendance to meet business needs.
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