Support Team Member

4 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

We are seeking a highly skilled and motivated individual to fill the role of Customer Service Representative. As the first point of contact for our customers, this person will play a crucial role in ensuring a positive and professional experience.

The key responsibilities of this position include:

  • Providing exceptional customer service via multiple channels, including phone, email, and live chat
  • Resolving customer complaints in a timely and effective manner
  • Maintaining accurate records of customer interactions using our CRM system
  • Working collaboratively with internal teams to address complex or unresolved issues
  • Providing product and service information to customers
  • Meeting performance targets related to response time, resolution rate, and customer satisfaction
  • Escalating issues as necessary to relevant departments
  • Participating in training sessions and team meetings

This is an exciting opportunity for individuals who are passionate about delivering top-notch customer service and are eager to learn and grow with our organization.



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