
IT Support and Maintenance Professional
5 days ago
About the Role:
FUTURENETWORKS is seeking a skilled NOC Support Executive to join our team. As a key member of our operations team, you will be responsible for the routine monitoring and maintenance of network infrastructure, ensuring optimal performance and reliability.
Responsibilities:
- Network Monitoring: Monitor network performance to identify and resolve any issues before they impact our customers.
- Troubleshooting: Troubleshoot complex network issues using technical knowledge and expertise.
- Communication: Communicate effectively with various stakeholders, including engineering teams, field support teams, upstream providers, and local distributors.
- Closure of Issues: Closure of issues via email or phone correspondence with various stakeholders, maintaining a high level of customer satisfaction.
- Collaboration: Collaborate with team members through knowledge sharing and mentorship, promoting a culture of professional behavior and growth.
- SOP Development: Development of Standard Operating Procedures (SOPs) to optimize network operations productivity.
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