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Airport Kiosk Supervisor

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

**Airport Kiosk Supervisor**

  • The primary focus of this role is to provide exceptional customer service and ensure a smooth travel experience for passengers. This includes troubleshooting and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
  • Ticketing and Reservation: Understand the specific travel requirements of individual customers and deliver a tailored customer service experience.
  • Ancillary Sales: Increase revenue by promoting airport upgrades, additional legroom options, and excess baggage services.
  • Commercial Products: Ensure comprehensive knowledge of commercial products and services available to customers and enhance their travel experience by promoting these offerings.
  • Skywards Programme: Understand and communicate the Skywards programme, including its benefits, promotions, scheme rules, and relevance to addressing customer enquiries.
  • Sales Administration: Monitor and document all sales activities, reconcile cash/point of sales card payments accurately, and handle and deposit cash in compliance with local regulations.
  • Passenger Acceptance: Monitor the reservation system, communicate with other departments to ensure smooth handling of special cases, and coordinate with the wider team for seamless passenger acceptance.
  • Operational Disruption: Pro-actively support with all operational disruptions, assist with rebooking customers, issue hotel bookings, and collaborate with the team to ensure optimal outcomes.