Public Relations Professional

3 days ago


Islamabad, Islamabad, Pakistan Vertaz Technologies Full time
Public Relations Professional Job Description

Vertaz Technologies is seeking a highly skilled Public Relations Professional to join its team. The successful candidate will play a crucial role in facilitating effective communication with customers and escalating issues in a timely manner.

Key Responsibilities:
  1. Facilitate communication between customers and Vertaz Technologies' team members.
  2. Escalate critical issues to supervisors and provide accurate and informative responses to customer inquiries.
  3. Conduct thorough research to resolve customer concerns and maintain detailed call logs and reports.
  4. Ensure seamless support for customers through efficient routing of calls.
  5. Follow up on customer interactions to guarantee satisfaction.
  6. Upsell products and services to increase revenue growth.
Job Specifications:

Requirements:

  1. Excellent negotiation skills and prior experience in customer-facing roles.
  2. Ability to work non-traditional hours, including nights, and a proven track record of delivering exceptional customer service.

Our ideal candidate will have excellent communication and interpersonal skills and be able to handle a moderate volume of calls while maintaining a high level of customer satisfaction.



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