
Public Relations Professional
3 days ago
Vertaz Technologies is seeking a highly skilled Public Relations Professional to join its team. The successful candidate will play a crucial role in facilitating effective communication with customers and escalating issues in a timely manner.
Key Responsibilities:- Facilitate communication between customers and Vertaz Technologies' team members.
- Escalate critical issues to supervisors and provide accurate and informative responses to customer inquiries.
- Conduct thorough research to resolve customer concerns and maintain detailed call logs and reports.
- Ensure seamless support for customers through efficient routing of calls.
- Follow up on customer interactions to guarantee satisfaction.
- Upsell products and services to increase revenue growth.
Requirements:
- Excellent negotiation skills and prior experience in customer-facing roles.
- Ability to work non-traditional hours, including nights, and a proven track record of delivering exceptional customer service.
Our ideal candidate will have excellent communication and interpersonal skills and be able to handle a moderate volume of calls while maintaining a high level of customer satisfaction.
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