Cloud Infrastructure Expert

6 days ago

Islamabad, Islamabad, Pakistan beBeeCloud Full time $120,000 - $135,000
Job Description

Digital transformation is a critical step for businesses looking to scale efficiently. As a Technical Account Manager, you will play a key role in helping our clients achieve their desired outcomes through optimal use of our cloud platform.

You will work closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. Your ability to manage multiple stakeholders, prioritize effectively, and set clear expectations will be essential in this role.

As a Technical Account Manager at DigitalOcean, you will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on our platform. You will identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.

You will also act as the voice of the customer within our organization, ensuring their needs are represented in product development and support processes. This requires strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.

Key Responsibilities
  • Develop and maintain deep expertise in our product portfolio and the evolving cloud ecosystem.
  • Help design, diagram, and plan infrastructure architectures tailored to customer use cases.
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Manage and maintain our key accounts.
  • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Required Skills and Qualifications
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.

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