Help Desk Operations Expert

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

As an IT Support Engineer, you will be responsible for providing technical support to end-users and ensuring the smooth operation of IT systems and infrastructure. You will have strong knowledge of Windows and MacOS operating systems, familiarity with networking protocols, hardware, and troubleshooting techniques.

You will be working closely with the network team to ensure a secure and efficient network environment. Your duties will include installing, configuring, and maintaining desktops, laptops, printers, and other hardware peripherals, managing software installations, updates, and patches to ensure all systems are up-to-date and secure.

Responsibilities:

  • Providing Technical Support: Provide first and second-level technical support to end-users via phone, email, or in-person.
  • Hardware and Software Maintenance: Install, configure, and maintain desktops, laptops, printers, and other hardware peripherals.
  • User Account Management: Create and manage user accounts, permissions, and access rights.
  • Network Support: Assist with network configuration, troubleshooting, and maintenance.

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