
Digital Banking Specialist
2 days ago
Optimize digital customer experiences by enhancing mobile banking app interfaces for an intuitive user experience.
Key Responsibilities- Enhance UI/UX of mobile banking apps to provide seamless customer interactions
- Collaborate with digital teams to refine customer journeys and improve CX
- Ensure clear and effective messaging across all customer touchpoints
- Leverage data to identify areas for improvement in CX and address customer pain points
- Coordinate and analyze user testing with third-party vendors to inform design decisions
- Bachelor's degree in Design, HCI, Computer Science, or a related field
- Proven experience in UI/UX design for mobile applications (preferably in banking/financial services)
- Strong understanding of CX principles and methodologies
- Proficiency in English & Urdu
- Experience with user testing & research methods
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