Contact Center Team Member

Contact Center RepresentativeWe are looking for a skilled representative to interact with customers and address their concerns.Key responsibilities include:Engaging with customers through phone, email, or chatIdentifying and resolving customer issues promptlyOffering expert advice on our products and servicesManaging customer relationships and...

Job TitleTeam Lead Contact CenterAbout the RoleThe Team Lead Contact Center will be responsible for overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction in a contact center environment.Ensure that the team meets or exceeds performance metrics.Maintain accurate records of team...

Team Lead Contact Center (Mashreq Digital Bank Pakistan)The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The...

**Contact Center Supervisor Job**Responsibilities and ExpectationsThis role involves coaching the Contact Center team to improve their overall quality, efficiency, and productivity through effective coaching and counselling.Key ResponsibilitiesCoach the Contact Center team on AKUH Contact Center System & Product knowledge.Answer all inbound calls and chats...

The Contact Center Operations Coordinator is a key member of our customer service team, responsible for coordinating the day-to-day operations of the contact center. As part of this role, you will be responsible for managing schedules, tracking performance metrics, and analyzing data to identify trends and opportunities for improvement.You will work closely...

Customer Experience LeaderWe are seeking a highly experienced Team Lead Contact Center to lead a team of customer service representatives in a contact center environment.About the RoleThis role involves managing a team of voice and chat agents, monitoring performance, and implementing strategies to improve customer satisfaction.Ensure that the team meets or...

Contact Center AgentJob SummaryWe are looking for Contact Center Agents to provide top-notch customer service and support to our clients. As a Contact Center Agent, you will be the face of our organization and play a critical role in building strong relationships with our customers.Main Accountabilities:Handle customer calls, emails, and chats in a...

Call Center Team Member Job DescriptionWe are looking for a skilled and motivated Call Center Team Member to join our team. This role involves interacting with customers via phone, resolving their queries, and ensuring a high level of customer satisfaction. The ideal candidate will have a strong grasp of English language skills, basic computer knowledge, and...

Senior Genesys Cloud Engineer Job DescriptionThis role involves supporting global telephony & contact center operations across contact centers. The engineer will act as POC for all contact center solution requests, including questions and problems.Key AccountabilitiesAdminister and troubleshoot Genesys cloud issues and concerns.Support Genesys Operations as...

Contact Center Job OpportunityWe are seeking experienced contact center representatives to join our team. The ideal candidate will possess a strong background in customer service, be able to handle high-pressure situations, and demonstrate excellent communication skills.This role involves working in a fast-paced environment, handling multiple calls, and...