
Digital Transformation Leader
5 hours ago
**About Us**
Backbase is a fast-growing and dynamic environment that undertakes exciting projects at top-tier banks all over the world to implement our online banking solutions.
**The Role**
We are looking for an experienced Project Coordinator to join our Customer Success department. As a Project Coordinator, you will be responsible for managing projects globally and acting as a bridge between Backbase internal teams and our clients.
**Key Responsibilities**
- Support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential;
- Manage multiple teams in a large programme or multiple projects;
- Effectively manage project team and resolve issues;
**Requirements**
- 8-15 years experience;
- Can demonstrate experience in the financial sector;
- Can demonstrate experience in a startup/scaleup environment;
**Tools and Methods**
- Superior knowledge of standard software tools related to daily position responsibilities;
- Provides teams, colleagues, and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively;
**Financial Management**
- Able to create tools and processes around internal and external reporting;
- Able to support strategy discussions based on reported data;
- Able to address issues based on data;
**Client Management**
- Able to spot business development opportunities and involve relevant people;
- Able to design and facilitate client workshops;
- Able to handle large transformation programmes within one customer;
**Change Management**
- Is comfortable with ambiguity and a rapidly changing environment;
- Able to influence and drive change;
- Can identify potential changes as risks before they occur;
**Risks and Issues Management**
Manages risks and issues at the project and programme levels.
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