ServiceNow ITOM Lead

6 days ago


Karachi, Sindh, Pakistan Ontrac Solutions Full time

At Ontrac Solutions, we partner with organizations to drive business transformation through cutting-edge solutions.

We are seeking a Senior ServiceNow Developer to lead enterprise-level ServiceNow implementations across CMDB, Discovery, and Service Mapping. This client-facing role requires professionals with deep ServiceNow ITOM expertise and experience delivering solutions in agile consulting environments.

Key Responsibilities:

  • Lead technical delivery of ServiceNow solutions, including CMDB, Discovery, and Service Mapping.

  • Guide the implementation of the Common Service Data Model (CSDM) and CI data modeling.

  • Conduct Discovery tuning, MID Server configuration, and data integrity checks.

  • Partner with client stakeholders and agile delivery teams to define scalable solutions.

  • Mentor junior developers within our Karachi-based team.

Requirements:

  • 6+ years of ServiceNow platform experience with strong ITOM/CMDB focus.

  • Proven success in client-facing consulting roles.

  • Hands-on expertise with Discovery, Service Mapping, and CSDM.

  • Proficient in JavaScript, Flow Designer, and ServiceNow scripting.

  • Experience working in agile/Scrum environments.



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