
Infrastructure Support Manager
4 days ago
**IT Operations Team**
Our IT operations team is responsible for delivering high-quality IT services to our internal customers. We are seeking an experienced Technical Support Specialist to join our team and contribute to the success of our IT operations.
Main Responsibilities:
- Provide technical support to clients via phone, email, and chat channels.
- Troubleshoot hardware and software issues, escalating complex problems to senior engineers when necessary.
- Collaborate with cross-functional teams to resolve technical issues and improve overall IT service delivery.
- Develop and maintain comprehensive documentation for IT processes and procedures.
- Contribute to the development and implementation of new IT projects and initiatives.
- Stay up-to-date with emerging technologies and industry trends to continuously improve IT services and support.
- Work closely with the IT leadership team to align technical objectives with business goals.
Requirements:
- A degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in IT operations, with a focus on network administration and server management.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Knowledge of IT service management frameworks and industry standards.
- Experience with IT service management tools and platforms.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Commitment to continuous learning and professional development.
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