Customer Service Team Lead

3 days ago

Karachi, Sindh, Pakistan beBeeCustomerService Full time

Our ideal candidate will be a highly motivated and skilled customer service professional who possesses excellent communication skills, strong listening abilities, and the capacity to resolve complex issues efficiently. They will be responsible for managing daily operations of our customer service teams, ensuring timely resolution of customer complaints, and maintaining accurate inventory management.

We are seeking a talented individual who can thrive in a fast-paced environment, work effectively under pressure, and demonstrate exceptional leadership skills to motivate and lead a team of customer service assistants. The successful candidate will possess strong problem-solving skills, excellent teamwork capabilities, and a commitment to ongoing customer service skill development and improvement.

The job requires a high level of organizational skills, with the ability to develop and implement effective customer services policies and procedures. A personal touch is also required, as the successful candidate must maintain a professional image when interacting with customers face-to-face. In addition to these key responsibilities, the role involves arranging spare parts, verifying sales return notes, and conducting software training sessions for new staff members.

This exciting opportunity presents a chance for an ambitious individual to grow their career, develop their skills, and make a meaningful contribution to our organization. If you are a results-driven professional with a passion for delivering exceptional customer experiences, we would love to hear from you.

Key Responsibilities:
  1. Resolve Customer Queries: Address and resolve customer complaints in a timely and professional manner.
  2. Spare Parts Management: Arrange and procure spare parts for service centers as required.
  3. Sales Return Verification: Verify and approve product sale return notes to ensure accurate inventory management.
  4. Staff Incentives: Prepare and verify incentives for CSD staff and SVC staff.
  5. Software Training: Conduct training sessions for new staff members on software usage.
  6. Weekly Meetings: Conduct weekly meetings with CSD to evaluate pending complaints and discuss resolutions.
Required Skills and Qualifications:
  • Communication Skills: Excellent communication skills to inform, assist, and advise customers effectively.
  • Listening Skills: Strong listening skills to understand customer requirements accurately.
  • Problem-Solving Skills: Develop creative solutions to resolve customer complaints efficiently.
  • Leadership Skills: Motivate and lead a team of customer service assistants to achieve excellent customer service standards.
  • Teamwork: Collaborate with other professionals to deliver exceptional customer experiences.
  • Pressure Management: Work effectively under pressure to meet customer expectations and deadlines.
  • Organizational Skills: Develop and implement customer services policies and procedures.
  • Personal Presentation: Maintain a professional image when interacting with customers face-to-face.
  • Continuous Improvement: Commit to ongoing customer service skill development and improvement.

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