Senior Quality Assurance Professional
8 hours ago
Translation Empire PK is on a mission to revolutionize the translation & interpretation industry. Since its establishment in 2001, the company has been providing professional interpreters mostly to public sector organizations in the UK.
We have been supplying interpreting and translation services local and nationwide covering 200 core languages and dialects throughout the UK. To date, our workforce speaks over 435 languages and dialects as well as rare and exotic languages.
Our Vision: 'To become the UK's leading provider of translation, interpreting and related services for the public and private sectors.'
Our Mission: 'To provide outstanding services that bridge the language barrier while respecting and celebrating cultural diversity.'
We value:
- People
- Ethical Conduct
- Assured Excellence
- Clients
- Equality Diversity
This exciting opportunity exists for an experienced Senior Quality Assurance Professional to set up, monitor, and deliver proactive and professional advice and services.
You will be part of our operational management team responsible for all quality assurance activities across the business to achieve business objectives.
A timetable of regular audits and assessments will need to be created to ensure the business is compliant with relevant codes and legislation, and to highlight any areas of improvement.
We are seeking an ambitious and resilient individual to join the team based at our head office in Rochdale.
The ideal candidate will play a key role in shaping the behavior of employees and supporting functions of the operation.
Your responsibilities will include:
- Defining, enforcing, and reviewing current policy to improve standards across the business.
- Validating and coordinating audit and test activities.
- Ensuring compliance with legislative and contractual requirements and maintaining business performance.
- Reviewing all current quality systems and making recommendations to streamline and improve compliance.
- IDentifying employee training needs and ensuring adequate training for all staff.
Audit:
- You will contribute to the development of existing audit processes and systems across the organization and assist in their implementation and review.
- Identify key issues and trends through audits and complaints and implement improvements.
- Oversee implementation and conduct internal inspections to ensure auditor needs are met.
- Carry out detailed research and complete documentation including risk assessments.
About You:
- You will have at least 2 years' experience in a quality assurance or quality control role.
- Degree or equivalent in a relevant discipline such as business studies or business administration.
- APM PFQ, PMQ or PRINCE2 related qualification is a plus.
- You are results-oriented with a willingness to commit to a direction and drive operations to completion.
- You can monitor your own performance and that of your colleagues.
- You are highly organized with excellent attention to detail.
- You possess exceptional communication and interpersonal skills.
- You are a team player who demonstrates a high level of integrity.
- You have strong business management and leadership skills.
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