Account Management Expert

5 days ago


Karachi, Sindh, Pakistan Sika Full time
About Sika

We are a global leader in the production of specialty chemicals and materials. We are seeking an experienced account management expert to join our team.

  • Candidates must have at least 3-4 years of experience in customer-facing roles within the construction, chemical, cement, or other large manufacturing sectors.
Main Responsibilities:

The successful candidate will be responsible for:

  • Responding to customer inquiries and confirming product availability;
  • Monitoring customer orders and managing order processing;
  • Handling order cancellations, product returns, and exchanges;
  • Quickly resolving customer complaints;
  • Preparing and delivering insights and reports related to customer service performance indicators;
  • Compiling and analyzing customer feedback reports.
Essential Skills and Qualifications:

To excel in this role, you will require:

  • In-depth knowledge of the construction chemicals sector;
  • Proficiency in SAP for managing customer complaints;
  • Advanced skills in MS Excel and Power BI;
  • Exceptional strategic thinking and problem-solving abilities;
  • Outstanding communication, presentation, and time management skills.

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