Service Excellence Associate

7 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

As a Customer Service Specialist Senior, you will play a critical role in delivering exceptional customer service and support to our clients. You will be responsible for responding to customer inquiries, resolving issues, and maintaining accurate records of customer interactions.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues promptly and professionally.
  • Issue Tracking: Maintain accurate records of customer interactions and issue resolutions.
  • Collaboration: Work closely with internal teams to ensure seamless issue escalation and resolution.
  • Continuous Improvement: Identify areas for process improvement and implement changes to enhance the overall customer experience.
Requirements
  • Candidate Profile: Highly skilled and experienced professionals with excellent communication and problem-solving abilities.
  • Technical Skills: Proficiency in MS Office applications, particularly MS Excel and MS Word.
  • Soft Skills: Excellent interpersonal and teamwork skills, with the ability to work in a fast-paced environment.


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