Senior Systems Administrator

19 hours ago


Lahore, Punjab, Pakistan TekBoox Full time

TekBoox is looking to hire a skilled Senior System Engineer to provide advanced technical support for our clients.

About the Role

This is a full-time position that requires a strong understanding of IT systems, hardware, software, and networking.

Responsibilities
  • Provide technical support via phone, email, and chat to resolve user issues promptly.
  • Support and troubleshoot IT systems, including VOIP, PCs, office hardware, and remote user devices.
  • Utilize a centralized ticketing system to manage, document, and communicate incident resolutions.
  • Install, configure, and maintain workstations, telephony, video, and mobile hardware/software.
  • Collaborate with internal teams and third-party vendors to resolve escalated issues.
Requirements
  • Proficiency in Windows (Servers & Networking), Office 365, Microsoft Hyper-V, and MacOS/iOS.
  • Experience with Cisco Meraki, Dell PowerEdge, Sophos XG Firewall, Ubiquiti UniFi, Veeam Backup, and Azure Administration.
  • Strong understanding of IT systems, hardware, software, and networking.
  • Excellent communication skills for both technical and non-technical audiences.
  • Ability to work independently, prioritize tasks, and learn new technologies quickly.


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