Support Team Member

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are looking for a Support Team Member to assist our customers with technical problems related to our products and services.

This role requires a combination of strong communication skills, customer-centric attitude, and analytical skills to resolve customer issues efficiently.

The successful candidate will contribute to building a reputation for our company as a provider of high-quality customer service throughout all sales and post-sales interactions.

Primary Responsibilities
  1. Respond to customer inquiries in a timely and accurate way via phone calls, aiming for prompt resolutions.
  2. Determine customer needs and facilitate their understanding of product features and functionality.
  3. Proactively engage with customers to address complaints and offer assistance.
  4. Keep customers informed about new product features and enhancements.
  5. Verify with customers that their technical issues have been resolved.
  6. Collect customer feedback and share it with relevant teams.
Requirements
  • Prior experience as a Customer Support Specialist or comparable role is crucial.

Location: Lahore, Pakistan


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