Support Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time

Role Description:

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We are seeking a dedicated and skilled Support Specialist to join our customer care team. This critical role involves interacting with customers, resolving their concerns, and providing expert solutions to enhance their overall experience.

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Key Responsibilities:

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  • Customer Interface: Engage with customers through various communication channels, including phone, email, and chat, to address their queries and provide timely assistance.">
  • Order Processing: Oversee the entire order lifecycle, from receipt to delivery, ensuring seamless execution and customer satisfaction.">
  • Inventory Management: Collaborate closely with inventory teams to guarantee timely and efficient order processing.">
  • Issue Resolution: Effectively resolve customer complaints and issues, leveraging your problem-solving skills and product knowledge.">
  • Data Entry: Maintain accurate and up-to-date records in various databases, supporting informed decision-making.">
  • Product Updates: Regularly update product information, prices, images, and descriptions to reflect current offerings and promotions.">
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Requirements:

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To excel in this role, you must possess:

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  • Computing Skills: Strong proficiency in computer applications, particularly Excel, and excellent typing skills.">
  • Experience: A minimum of several years of experience in customer-facing roles or equivalent positions.">
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What We Offer:

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A stimulating work environment, competitive compensation, and performance-based incentives make this an attractive opportunity for talented professionals. Enjoy a regular, full-time work schedule, Monday to Friday, 11 AM to 8 PM.


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