
Financial Services Director
2 weeks ago
Key Responsibilities
- Manage and develop business operations at the branch to achieve revenue targets and customer satisfaction.
- Coordinate with trainers to develop and implement training timetables for staff development.
- Oversee trainers and support rosters for Workforce Optimization and Resource Coordination (WORC).
- Ensure quality service and support are provided to customers at the branch level.
- Prepare and submit regular reports to Head Office on branch performance and key metrics.
- Implement directives provided by Head Office to drive campus growth and achieve organizational objectives.
- Establish and maintain Memoranda of Understanding (MOUs), conduct sessions, and organize seminars to maximize awareness of products and services.
- Manage office operations, including facilities management, procurement, and inventory control.
- Supervise branch staff, including training, performance evaluations, and disciplinary actions as needed.
- Foster a positive work environment and promote teamwork and collaboration among branch staff.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Act as a liaison between branch staff and Head Office, communicating operational updates, issues, and feedback.
Qualifications
- Bachelor's degree in Business Administration, Finance, or related field. Master's degree preferred.
- Proven experience in banking or financial services, with a minimum of 5 years in a managerial role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Demonstrated ability to drive business growth and achieve targets.
- Knowledge of banking regulations and compliance standards.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
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