Senior CRM Consultant
11 hours ago
About the Role
A Microsoft Dynamics CRM Senior Associate works closely with the Microsoft Dynamics leadership team to identify, cultivate, and deliver field service transformation projects. This thought leader builds and manages teams, advises clients on best practices in field service and technology, ensures quality on projects, and identifies new sales opportunities at existing clients.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. We help make the creative digital consultancy real by making new markets.
Professionals will serve our clients through the following types of work:
- Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management teams
- Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Key Responsibilities
- Work closely with Microsoft Dynamics leadership to identify prospects, cultivate, sell and deliver field service transformation projects
- Build and manage teams to ensure quality on projects and identify new sales opportunities at existing clients
- Advise clients on best practices in field service and technology
- Develop and implement sales and service experiences, capabilities, and architectures to bring customer strategies to life
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