
Customer Service and Logistics Specialist
24 hours ago
We are seeking an organized and detail-oriented individual to join our remote team as a Night Call Centre Representative/Truck Dispatcher. In this role, you will be responsible for providing excellent customer service while coordinating logistics and transportation.
The ideal candidate will be fluent in English, have knowledge of trucking regulations and laws, and understand how shipping, trucking, and logistics work. You will be responsible for answering customer inquiries and complaints via calls, updating customer information and call logs, scheduling drivers, and communicating with customers about freight details.
This role requires strong communication and problem-solving skills, as well as the ability to handle multiple tasks simultaneously and maintain a high level of professionalism when interacting with customers and team members.
Key Responsibilities:- Answer customer inquiries and complaints via calls and emails.
- Schedule drivers to make freight deliveries or collect shipments and packages.
- Communicate with customers about freight details, delivery or pickup times, and special handling requests.
- Update customer information and call logs, and prepare dispatch documents.
We are looking for someone who can work effectively in a team, prioritize tasks efficiently, and maintain a high level of customer satisfaction.
Requirements:- Knowledge of trucking regulations and laws.
- Understanding of how shipping, trucking, and logistics work.
- Problem-solving skills to address customer complaints and issues.
- Ability to handle multiple tasks simultaneously.
- Strong communication and organizational skills.
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