Software Support Technician

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled Technical Support Specialist to join our team and provide technical support to our clients. As a member of our team, you will be responsible for troubleshooting software issues, answering client inquiries, and helping users understand how to maximize the value of our solutions.

Job Description:

The ideal candidate will have a strong background in technical support, with excellent communication and interpersonal skills. They will also have the ability to work independently and as part of a team, with strong problem-solving and analytical skills.

  • Provide technical support to clients via phone or email.
  • Respond to client inquiries regarding the use of supported software.
  • Offer solutions and guidance for basic technical support related to software and operating systems.
Requirements:

To be successful in this role, you will need:

  • 2-5 years of experience in a technical support or helpdesk environment.
  • Outstanding communication skills in English (both verbal and written).
  • Strong customer service and problem-solving abilities.
  • Proficiency in Microsoft Office Suite.
Benefits:

We offer a comprehensive benefits package, including medical coverage, parental leave, and other perks. The company is committed to fostering a culture of respect and diversity, promoting inclusivity and equal opportunities for all employees.



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