
Property General Manager
24 hours ago
About the role Property General Manager - Our Team
Job Overview:
The Property General Manager will be responsible for leading all aspects of our hotel's operations, ensuring exceptional guest experiences and seamless execution of daily tasks. This leadership role requires a strategic thinker with a passion for hospitality and a proven track record in hotel management.
Responsibilities:
- Pricing and Revenue Strategies: Develop and implement effective pricing strategies, yield management, and promotional activities to maximize revenue.
- Market Analysis: Monitor market trends and competitor pricing to stay ahead of the competition.
- Operations Management: Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
- Policy Development: Ensure efficient and smooth running of all hotel departments by developing and implementing operational policies and procedures.
- Performance Analysis: Monitor and analyze hotel performance against key performance indicators (KPIs) to control costs and maximize profitability.
- Guest Satisfaction: Ensure high level of guest satisfaction and loyalty by responding to guest complaints and resolving issues promptly and effectively.
- Reporting and Relations: Prepare financial reports and present to management while building and maintaining relationships with local businesses and community organizations.
- Facility Inspections: Conduct regular inspections of hotel facilities and services to ensure safety and security of guests and employees.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or related field; Master's degree preferred.
- 15+ Years of Experience
- Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and systems.
- In-depth knowledge of industry trends and best practices.
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