Experience Advocate

5 days ago

Saddar Town, Pakistan ibex Full time
Customer Experience Representative

As a Customer Experience Representative at ibex, you will be responsible for assisting our U.S.-based clients' customers with their queries/concerns and providing accurate resolutions via call. We value talent and hard work, offering appreciation and rewards to those who excel in their roles.

Key Responsibilities:
  • Communicate Effectively: Clearly convey messages to customers, ensuring they understand the resolution provided.
  • Build Strong Relationships: Foster strong relationships with customers through courteous and attentive communication.
  • Develop Problem-Solving Skills: Analyze customer issues and develop effective solutions.
  • Participate in Training Programs: Engage in ongoing training programs to enhance product knowledge and customer service skills.
  • Meet Performance Metrics: Meet or exceed performance metrics related to customer satisfaction and issue resolution.

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