Contact Center Operations Manager

This role requires a strategic thinker who can plan and manage the operation of our contact centers.The successful candidate will have excellent decision-making skills, with the ability to continuously improve performance and meet key performance indicators (KPIs).Key Responsibilities:Forecasting and planning manpower, facilities, and resourcesIdentifying...

Contact Center SupervisorThis is an exciting opportunity to join our team as a Contact Center Supervisor. As a leader in your field, you will be responsible for overseeing the day-to-day operations of a team of customer service representatives.Your primary focus will be on ensuring that the team meets its performance targets and provides exceptional customer...

Role Overview:We are seeking a highly skilled and experienced professional to lead our contact center digital strategy. As a Contact Center Digital Strategy Expert, you will be responsible for developing and implementing strategies to improve our customer service operations.You will work closely with other teams to achieve business objectives, develop and...

2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CCI Market IntelligenceJob Title: Executive - Digital Contact CenterJoin our dynamic team as an Executive - Digital Contact Center In this role, you will handle customer interactions across digital channels, deliver...

Data Center Operations ManagerWe are seeking an experienced Data Center Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our data centers, including planning, implementing, and maintaining data center infrastructure and services. This includes managing power systems, cooling...

We require a Contact Center Representative for our UAE based campaign who can effectively handle customer inquiries and resolve issues promptly.Work Schedule: This role involves working evening shifts from Monday to Friday, between 5:00pm to 11:00pm.Salary Information: The monthly salary package includes AED 18,000 to AED 22,000, along with additional...

We are looking for a highly skilled professional to join our team as a Center Operations Director.The successful candidate will be responsible for planning and managing the operation of our contact centers, ensuring high levels of customer satisfaction and efficiency.Key Responsibilities:Planning and forecasting resources and budgetsCoordinating with...

Call Center Leadership OpportunityWe are seeking an experienced leader to join our team as a Call Center Team Lead. In this role, you will oversee the daily operations of the call center team, ensuring they meet performance targets and deliver exceptional customer service. Key responsibilities include team management, performance monitoring, training and...

We're looking for a talented individual to fill the role of Call Center Agent.Job Summary:This position involves providing exceptional customer service by responding to customer inquiries, resolving issues, and documenting interactions accurately.Responsibilities:Manage incoming calls and respond to customer inquiries in a professional and courteous...

Call Center Operations ManagerThis is an exciting opportunity to join our team as a Call Center Operations Manager. As a leader in your field, you will be responsible for overseeing the day-to-day operations of a team of customer service representatives.Your primary focus will be on ensuring that the team meets its performance targets and provides...