
Customer Engagement Expert
4 days ago
Customer Engagement Expert
Job DescriptionThis role focuses on building customer relationships and driving engagement through proactive communication and personalized support.
Main Responsibilities:- Developing and maintaining strong relationships with customers to ensure their needs are met.
- Providing exceptional support and resolving customer inquiries in a timely manner.
- Identifying opportunities to upsell and cross-sell products or services.
- Analyzing customer data to inform sales strategies and improve customer retention.
- Maintaining accurate records of customer interactions and feedback.
- Collaborating with internal teams to achieve business objectives.
- A degree in a relevant field, such as marketing or business.
- Proven experience in customer-facing roles, including sales and customer service.
- Strong communication and interpersonal skills, including negotiation and conflict resolution.
- Results-driven with a track record of achieving sales targets.
- Familiarity with CRM software and analytics tools.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent problem-solving and analytical skills.
The successful candidate will have access to ongoing training and development opportunities, as well as regular feedback and coaching from senior staff members.
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Customer Engagement Specialist
6 days ago
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Customer Engagement Specialist
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