Customer Experience Evaluation Expert

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

About the Role:

This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization. As a Call Evaluator, you will be responsible for listening to and evaluating recorded or live customer calls for quality and compliance. You will also assess agent performance based on predetermined criteria and company standards.

You will have the opportunity to identify opportunities for process improvements and share best practices with your colleagues. Additionally, you will maintain accurate records of evaluations and performance metrics.



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