
Account Management Expert
15 hours ago
Job Description:
We are looking for a highly skilled Account Management Expert to join our team. As an Account Management Expert, you will be responsible for managing customer accounts, including account activations, closures, blocking/unblocking, and updates to customer profile data, ensuring accuracy and timely processing.
Your primary responsibilities will include providing comprehensive support to customers post-onboarding, addressing account-related inquiries, resolving customer requests in a timely and professional manner.
You will also be responsible for handling account closure requests, ensuring proper documentation, validation, and timely execution while adhering to internal policies and regulatory requirements.
Core Responsibilities:
- Account Management: Manage customer accounts, including account activations, closures, blocking/unblocking, and updates to customer profile data.
- Customer Support: Provide comprehensive support to customers post-onboarding.
- Account Closure: Handle account closure requests.
Requirements:
- Bachelor's degree in Business, Finance, or a related field.
- 2-5 years of experience in customer digital onboarding, KYC management, account management, customer services, or related roles in the banking sector.
- Effective communication skills, both written and verbal, to collaborate with customers and internal teams.
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