Maximizing Recoveries

Motive empowers operations teams with tools to make their work safer, more productive, and profitable.

We serve over 100,000 customers across various industries, including transportation, construction, energy, and more.

A skilled accounts recovery specialist recovers overdue invoices by utilizing analytical tools, communication strategies, and strict adherence to processes and key performance indicators (KPIs).

• Monitor termed accounts and assess collection efforts.
• Review customer credits, debits, payment history, and execute follow-ups as necessary.

• Handle inquiries and disputes from clients regarding collections.
• Collaborate with internal departments to resolve issues efficiently.

• Generate reports tracking collections' performance and payment trends.
• Analyze data to identify areas for improvement in collection strategies.

• Maintain clear communication with clients to ensure understanding of payment terms and conditions.
• Document all communications and collection efforts in the system accurately.

• Ensure compliance with internal policies and external regulations regarding collections.
• Participate in regular audits and implement feedback for process improvements.

• 2-4 years of experience in a customer-facing role related to collections.
• Proven ability to work independently and adapt in a fast-paced environment.
• Strong communication skills and attention to detail.
• Familiarity with Zuora/Salesforce/Collections software is advantageous.

We value diversity and inclusivity. We are an equal opportunity employer and welcome applicants from diverse backgrounds.