
Sales and Service Operations Leader
1 day ago
Automotive Sales and Service Manager
The ideal candidate will be responsible for overseeing all aspects of the showroom's sales, service, and recovery operations.
Main Responsibilities:
- To maintain a clean and organized showroom environment that adheres to 5S standards.
- Daily monitoring of sales executive activities to ensure targets are met.
- Assigning daily sales and recovery targets to executives and closely monitoring their progress.
- Checking hire purchase files daily to ensure all formalities have been completed according to SOP before approving delivery of motorcycles.
- Monitoring outside collection receipts from sales executives to ensure timely submission to the accountant.
- Ensuring daily collections are deposited in the bank on time.
- Monitoring service and parts department activities to resolve customer complaints effectively.
- Registering hire purchase motorcycles with the excise department and preparing necessary documents.
- Reporting daily showroom activities to the regional office.
- Overseeing automobile booking operations at the showroom.
- Handling customer complaints related to automobile bookings in coordination with the regional office.
- Ensuring accurate reporting of automobile bookings to the regional office.
- Maintaining records of two-wheeler and four-wheeler sales, after-sales, accounts, and automobile booking data as per SOP.
Periodic Responsibilities:
- Achieving sales, service, spare parts, and recovery targets set by management for specific periods.
- Assisting the audit department in conducting surprise audits and fulfilling their requirements.
Job Specification:
- Effective teamwork and collaboration.
- Creativity and initiative.
- Discipline and punctuality.
- Good presentation and managerial skills.
- Ability to generate cash and installment sales.
- Target-oriented mindset.
- Flexibility and adaptability.
- Strong interpersonal relationship management skills.
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