Genesys WFM Operations Expert
21 hours ago
This is a critical support role that requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.
Main Responsibilities
- Provide day-to-day technical support to Genesys Cloud WFM users.
- Work cross-functionally with WFM teams and technical departments to resolve WFM-related issues and implement enhancements.
- Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.
Key Qualifications
- 1 to 3 years of experience specifically supporting Genesys Cloud WFM.
- Strong understanding of Workforce Management concepts and systems.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- Prior experience in a Workforce Management team is preferred.
- Advanced troubleshooting and technical support skills.
Benefits and Attributes
- Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders.
- High attention to detail, with strong planning and organizational skills.
- Ability to independently manage tasks and take ownership from initiation to completion.
- Self-starter with a proactive and collaborative approach.
- Comfortable in a dynamic, fast-paced support environment.
- Ability to multitask and prioritize effectively.
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