Career Launcher

Job Title: Customer Care Analyst

A six-month trainee program is available for individuals looking to launch their career in customer care.

The position offers a unique opportunity to develop essential skills and build relationships with customers.

Beyond the training period, there is potential for a permanent role.

A monthly stipend will be provided to support the candidate's financial needs during the training period.

The key responsibilities of this role include addressing and resolving customer inquiries via email, phone, or chat in a professional and timely manner.

Candidates are expected to maintain strong relationships with customers, enhancing satisfaction and loyalty.

Furthermore, data analysis skills are crucial, as the candidate will collect, clean, and analyze data using statistical tools and software.

The insights gained from this analysis will then be used to support business objectives and recommend improvements.

Effective communication is vital, requiring candidates to prepare detailed reports and presentations for internal stakeholders.

The ideal candidate will possess excellent communication skills, fluency in English (spoken and written), and academic background or proven skills in data analysis.

Candidates should also demonstrate ability to manage multiple tasks and prioritize effectively.

An analytical mindset with attention to detail is highly valued in this position.

The work schedule is Monday to Friday, 9 AM to 6 PM BST, with occasional Saturday hours from 10 AM to 3 PM BST.

The working environment requires a quiet place to work, along with necessary equipment such as a 22 to 24" monitor, table, chair, and backup system.

We excel in IT Recruitment, Training, and Services, connecting top talent with global opportunities in the digital technology sector.

Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector.

We offer a rigorous curriculum covering cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more.

Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate.

We stand out with over 1,000 monthly live classes, real-world projects, and extensive resources.

Ours is a supportive community that guides you on your journey to tech careers through our mentorship program, flexible schedules, and 1:1 career coaching.