Call Center Team Leader

1 week ago

Quetta City Tehsil, Pakistan beBee Careers Full time

We are seeking a highly skilled Call Center Supervisor to join our team. The ideal candidate will have at least 2 years of experience working in call centers and a strong understanding of customer service principles.

Key Responsibilities:

  • Supervise a team of call center executives, providing guidance, coaching, and feedback to ensure excellent customer service.
  • Monitor and evaluate calls to ensure quality, accuracy, and adherence to organizational policies.
  • Track and analyze team performance metrics, such as call volume, resolution, and customer satisfaction.
  • Create and ensure schedules to ensure adequate staffing and minimize downtime.
  • Conduct regular quality assurance checks to ensure executives are meeting organizational standards.
  • Prepare and analyze reports to track team performance.
  • Coordinate with stakeholders to ensure effective communication and stakeholder satisfaction.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • At least 2 years of post-graduation experience working in call centers.
  • Excellent oral communication skills in multiple languages.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Benefits:

  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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