
Export Operations Coordinator
1 week ago
Job Description:
The primary responsibility of this role is to coordinate with customers and destination teams for shipping instructions.
Key Responsibilities:
Collaborate with the procurement team to book flights
Coordinate shipments collection with customers and traffic teams
Maintain a basic knowledge of cargo commodities in accordance with IATA rules and regulations
Monitor and track shipment status, informing customers accordingly
Nurture relationships with both internal and external stakeholders
Respond to customer inquiries in a timely and effective manner
Work closely with operations teams to meet customer requirements
Ensure compliance with customer Standard Operating Procedures
Update data correctly in systems
Interface with multiple parties, including customers, warehouses, carriers, customs, etc. regarding shipment requirements
Monitor progress to achieve monthly targets
Collaborate with the billing team to close off jobs and issue invoices
Take charge of supplier invoice disputes
Lead in resolving issues
Implement improvements to enhance service capabilities within the team
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