
Enterprise Service Management Engineering Lead
1 day ago
Warner Bros. Discovery is committed to delivering exceptional service management solutions that meet the evolving needs of our global organization. As an Enterprise Service Management Engineering Lead, you will play a pivotal role in shaping our ESM strategy, ensuring seamless integration with our business operations, and driving continuous improvement in service management practices.
The successful candidate will possess a strong background in ITIL, experience working with ServiceNow, and a proven ability to lead and manage cross-functional teams in a fast-paced, global environment.
This leadership role involves developing and executing project plans, guiding the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams, and ensuring effective communication and collaboration between departments.
Responsibilities:
- Oversee the Product Management, Platform Engineering, Platform Architecture, and Configuration Management teams.
- Develop and maintain detailed project plans using standard tools.
- Collaborate with business and T&O stakeholders to understand their Service Management needs and ensure alignment with portfolio objectives.
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Enterprise Platforms Lead
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Enterprise Solutions Lead
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Software Engineering Leader
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Software Development Engineer
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