Service Quality Director

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking an experienced professional to lead our Service Quality Department.

Key Responsibilities:
  • Maintain exceptional service quality standards across local and international campaigns.
  • Design and implement robust monitoring systems to ensure consistency.
  • Liaise with Operations Managers to guarantee the smooth functioning of our QA system.
  • Develop and provide regular reports and analyses on quality operations.
  • Ensure QA Team compliance with established SOPs and calibration procedures.
  • Effectively manage and supervise the Quality Team.
Requirements:

We are looking for a seasoned executive with over 10 years of experience in quality management, including:

  • Quality systems management
  • QA administration
  • QA engineering
  • QA audit

The ideal candidate should possess a Bachelor's or Master's Degree in any field and have at least 13 years of relevant work experience. Senior managers specializing in quality control/assurance, BPO/services operations, or equivalent are preferred candidates.



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