Specialist Helpdesk Operations Manager

23 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
About the Role

We are looking for an experienced Specialist Helpdesk Operations Manager to manage our help desk operations effectively.

The successful candidate will be responsible for performing root cause analysis of activities/complaints and coordinating with the team lead to resolve them permanently.

This role requires strong communication skills to ensure effective and efficient communication with front and backend teams to quickly handle customers' issues.

The ideal candidate will have a proven track record of managing customers and resolving their complaints, with expertise in telecom product knowledge and customer management systems.

This position involves:

  • Ensuring performance as per the Service Level Agreements
  • Identifying improvement areas and proposing concrete plans
  • Revising and/or formulating existing policies to improve customer experience


  • Lahore, Punjab, Pakistan EWS Group Full time

    About the JobEWS Group is committed to delivering exceptional customer experiences through our innovative solutions. We seek a talented Technical Support Specialist to join our team and help us achieve this goal.As a Technical Support Specialist, you will work closely with our clients to resolve technical issues, provide product knowledge, and ensure timely...


  • Lahore, Punjab, Pakistan ATSG Full time

    About the PositionWe are seeking a highly skilled Network Operations Manager to join our team at ATSG. As an L2 IT Support Engineer, you will be responsible for managing employee computer and device maintenance.Key Responsibilities:Managing employee computer and device maintenanceActive Directory, email, and phone system account managementPrinting...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Management Specialist to join our team. As an Operations Management Specialist, you will be responsible for improving the operational systems, processes, and policies in support of our organization's mission.Key ResponsibilitiesOperational Excellence: Improve the effectiveness and...


  • Lahore, Punjab, Pakistan Last Updated 1 016 Nishat Chunian Group Full time

    About the RoleWe are seeking an experienced Network and System Operations Manager to join our team at the Nishat Chunian Group. In this role, you will be responsible for managing the day-to-day operations of our network and systems.This includes performing day-to-day administration of data center and server farm provisioning and capacity planning, as well as...


  • Lahore, Punjab, Pakistan Ask Solutions Full time

    Job Summary: Operations Management SpecialistThe Operations Management Specialist is responsible for overseeing the overall operation of our steel mill facility at Ask Solutions.Key ResponsibilitiesDevelop and implement production plans to meet company goals and objectives.Manage production schedules and ensure timely delivery of products.Conduct regular...


  • Lahore, Punjab, Pakistan Oxbridge Digital Full time

    About the RoleOxbridge Digital is seeking an experienced Operations Management Specialist to join our team.The successful candidate will be responsible for overseeing facility management, including maintenance, security, housekeeping, and infrastructure upgrades. They will also supervise transport and fleet management, ensuring optimal utilization,...


  • Lahore, Punjab, Pakistan Epic Consulting Group Full time

    Job OverviewEpic Consulting Group is seeking a highly skilled Operations Management Specialist to oversee the day-to-day activities of our Lahore office.The ideal candidate will have effective communication skills and be able to liaise with government departments in a rationale manner.Key Responsibilities:Liaising with government departments to facilitate...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for experienced Level 1/ Level 2 support engineers with a profound knowledge of Linux and Windows.Job DescriptionYou will provide technical & customer support to our clients worldwide. You must have had extensive experience of technical support in this field and strong English communication skills.Responsibilities:Manage support system, live...


  • Lahore, Punjab, Pakistan Temok Full time

    Temok is seeking a skilled Server Support Specialist - Linux Expert Wanted to join our team. In this role, you will be responsible for providing technical and customer support to our clients worldwide.Job Responsibilities:Manage support systems, live chat, phone calls, and support tickets/emails.Provide Linux server administration and technical support...


  • Lahore, Punjab, Pakistan Jubilee Life Insurance Limited-Window Takaful Operations Full time

    At Jubilee Life Insurance Limited-Window Takaful Operations, we are seeking a highly skilled and experienced individual to fill the role of Senior Takaful Operations Manager. This is a full-time on-site position located in Lahore, Pakistan.The ideal candidate will have strong leadership skills, with experience in managing and leading teams of Takaful...


  • Lahore, Punjab, Pakistan Temok Full time

    Job Title: Linux Server Operations EngineerWe are seeking an experienced Linux Server Operations Engineer to join our team at Temok. As a key member of our support operations, you will be responsible for providing technical and customer support to our clients worldwide.Job Responsibilities:Manage support systems, live chat, phone calls, and support...


  • Lahore, Punjab, Pakistan DWP Group Full time

    Job Description:We are seeking a detail-oriented and analytical Operations Management Specialist to optimize sales processes, oversee inventory reporting, and enhance operational efficiency. This role requires strong analytical skills and experience in sales operations, preferably within the consumer electronics industry.Key Responsibilities:Evaluate and...


  • Lahore, Punjab, Pakistan Tkxel LLC Full time

    Operations and Finance SpecialistTkxel LLC, a leader in software development, requires an Operations and Finance Specialist to manage its financial operations in Virginia.Job SummaryLead the team in coordinating financial operations, including forecasting and reporting.Maintain accurate records and ensure compliance with policies and procedures.Develop and...


  • Lahore, Punjab, Pakistan People Full time

    About People, We Have An Exciting Opportunity For A Hotel Operations Specialist!Job Summary:As a hotel operations specialist, you will be responsible for overseeing the day-to-day operations of our hotel's facilities, including maintenance and repairs.You will work closely with our maintenance team to ensure that all equipment and systems are functioning...


  • Lahore, Punjab, Pakistan EWS Group Full time

    About Our TeamEWS Group is a dynamic organization that values innovation and customer satisfaction. We are seeking a talented Technical Support Specialist to join our team and contribute to our mission of delivering exceptional customer experiences.As a Technical Support Specialist, you will have the opportunity to work with our cutting-edge solutions,...

  • Operations Manager

    1 week ago


    Lahore, Punjab, Pakistan DigiU Pty Ltd Full time

    Position Overview:We're on the hunt for a sharp, scrappy, and solutions-driven Operations Manager to join our fast-growing tech consulting team. This isn't your typical 9-to-5 role; we need someone who thrives in a fast-paced environment, loves solving real problems in real time, and isn't afraid to roll up their sleeves to get things done.As our Ops...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Summary: Logistics Operations SpecialistWe are seeking a skilled Logistics Operations Specialist to join our team. This role involves coordinating logistics operations, managing carrier relationships, and providing exceptional customer service.The successful candidate will have at least 3 months of experience in Truck Dispatching as a dispatcher or sales...


  • Lahore, Punjab, Pakistan FINCA Impact Finance Full time

    Operational Insights SpecialistThe Operational Insights Specialist role at FINCA Impact Finance is a critical position that requires a highly skilled professional to analyze operational data, identify areas for improvement, and develop strategies to optimize business performance.ResponsibilitiesCollect and analyze operational data to identify trends and...


  • Lahore, Punjab, Pakistan Charcoal Full time

    Job OverviewWe are seeking a skilled Marketing Operations Specialist to join our team at Charcoal. As an Assistant Manager Marketing, you will play a key role in driving marketing initiatives and overseeing branding efforts.


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Are you a strategic thinker with excellent leadership skills? We are seeking a highly experienced Business Operations Specialist to join our team. As a key member of our operations team, you will be responsible for driving business growth and improving operational efficiency.Responsibilities:Develop and implement business strategies to drive growth and...