Senior Telephony Solutions Expert

7 days ago

Karachi, Sindh, Pakistan beBeeGenesys Full time $40,000 - $55,000
Job Role Overview

We are seeking a skilled Associate Genesys Engineer to support cloud-based telephony operations across contact centers in a client-facing role. As a member of the Genesys Cloud team, the engineer's duties include serving as the point of contact for all telephony inquiries or issues.

Main Responsibilities:
  • Configure, set up, and deploy Genesys cloud contact center solutions.
  • Serve as primary point of contact for daily telephony issues and concerns.
  • Support Telephony Operations as Tier-2 and Tier-3.
  • Troubleshoot day-to-day operational issues with respect to Genesys cloud and integrated platforms.
  • Coordinate tasks or problems with other teams globally.
  • Ensure problem resolutions within SLA boundaries.
  • Perform Genesys cloud changes and administer cloud according to standard procedures.
  • Track daily tasks, change requests, and project work for productivity.
  • Prepare and maintain accurate system documentation.
Required Skills and Qualifications:
  • Engineering graduate or BS degree in IT or Telecom.
  • Certification or training in Genesys cloud (preferred).
  • Additional courses in Telephony / VoIP (recommended).
  • Conceptual understanding of telecommunication principles, including VoIP, SIP, and Contact Centers as Service model.
  • Excellent time management and multi-tasking skills.
  • Strong communication abilities and problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.
  • Flexibility and availability for working any time of day and any day of week.
  • Ability to work collaboratively with cross-functional teams, system administrators, and project managers.

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