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Product Content Manager
3 weeks ago
The Product Content Manager is responsible for ensuring the accuracy and consistency of product information on the online store. This role involves effective collaboration with various teams to deliver seamless product presentation and exceptional customer experience.
Main Responsibilities:
- Product Onboarding: Manage product onboarding into PIM systems, aligning with product categories and internal product groupings.
- Sales Catalog Management: Build and update the sales catalog to reflect seasonal floor sets.
Content Strategy:
- Product Content Collection: Gather and track product content from copywriters and photo studios to maintain consistency and accuracy.
Issue Resolution:
- Investigate and resolve product-related issues, including customer service, distribution, and quality concerns.
Site Maintenance:
- Ensure accurate product details (images, titles, prices, colors) are displayed on the website.
- Daily monitoring of product availability and issue resolution.
Requirements:
- Interpersonal Skills: Effective communication with management, vendors, and cross-functional teams.
- Organizational Skills: Prioritize tasks, manage projects, and maintain a high level of organization.
- Attention to Detail: Focus on product accuracy and consistency.
- Proactivity and Ownership: Initiative-driven, ensuring task completion on time.
- Computer Proficiency: Excel, Word, Outlook, e-commerce platform navigation.
Education and Background:
- Bachelor's degree from an accredited institution.
- 3 years of experience in e-commerce or omni-channel retail roles.
