
Risk and Compliance Coordinator
3 days ago
The Deputy Manager – Compliance will play a key role in ensuring that Sui Southern Gas Company Limited complies with all regulatory requirements. This will involve reviewing and analyzing financial impact complaints, evaluating PUG complaints, and preparing case files.
Key Duties- Review and analyze financial impact complaints on a regional basis, incorporating comments from concerned departments to prepare case files.
- Evaluate Passing Unregistered Gas (PUG) complaints and take necessary actions according to standard rules and regulations.
- Analyze gas theft claims, obtaining relevant documents to ensure compliance with OGRA-approved procedures.
- Analyze and gather evidence to justify billings and prepare responses for OGRA.
- Compile monthly MIS reports on OGRA.
- Attend hearings alongside DGM-RA regarding Consumer Complaints at OGRA offices.
- Assist senior management in documenting responses to OGRA-related queries and complaints under complaint resolution regulations procedures.
- C coordinate sensitive and escalated complaints, briefing senior managers when appropriate.
- Provide timely status updates to complainants, respondents, and senior management/board as needed during ongoing case resolution processes.
To succeed in this role, you will need to possess excellent analytical skills, strong communication abilities, and the ability to work effectively in a team environment. A strong understanding of regulatory requirements and compliance procedures is also essential.
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