Senior Enterprise Application Support Specialist

2 days ago

Saddar Town, Pakistan beBeeSystemAdministrator Full time $90,000 - $120,000

Motive empowers operations teams with tools to make their work safer, more productive, and profitable.

We serve over 100,000 customers across various industries.

About the Role:

You'll administer, manage, and support Salesforce and integrated Enterprise Systems applications used by our customers and internal teams.

You'll join a dynamic team of experienced Salesforce Administrators and Developers.

Responsibilities:
  • Provide real-time support for issues related to Salesforce and other platforms.
  • Administer and support Salesforce.com, including user management, data import/update, bug investigations, and enhancements.
  • Manage end-user profile configurations, reporting, dashboards, and permissions.
  • Oversee the onboarding for the Enterprise Systems Tech-Stack.
  • Analyze and prioritize enhancement requests, implementing changes or escalating when necessary.
  • Manage workload and projects while maintaining accuracy and attention to detail.
  • Create documentation for different audiences within the team.
Requirements:
  • Prior experience in a user-facing technical support, application support, or Service Desk role is essential.
  • At least 2 years of hands-on experience using and providing first-line support for Salesforce, focusing on assisting end-users with tasks and issues.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is required.
  • Strong troubleshooting skills to diagnose and resolve application problems.
  • Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests efficiently.
  • A technical background with a general understanding of business systems is necessary.
  • Salesforce Administrator certification is a plus but not mandatory.
  • Experience with related systems like NetSuite or Zuora is a plus.

Motive values diversity and inclusion.

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