Telephone Support Specialist

17 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Customer Service Representative

  • This role demands a strong professional work ethic, excellent listening skills, commercial acumen, and great English communication skills.

About the Job

We are seeking an ambitious individual to join our team as a Customer Service Representative. In this role, you will be answering in-bound calls from UK-based customers in proficient English (preferably British Accent).

Responsibilities

  1. Take instructions from the customer for a specific vehicle as per their requirement.
  2. Take secure payment instructions from the customer over the phone.
  3. Offer customers timely and error-free pricing.
  4. Amend and cancel active bookings on the customer's request, do as for reason and provide solution where required.
  5. Keep track of Arriving and Departing Flights in accordance with upcoming taxi bookings (Airport Pick-up and Drop-off bookings).
  6. Liaise with the UK Office i.e., Supervisor and Shift In-Charge to resolve any queries which may come up.
  7. Connect the Customer with the Driver to ensure a smooth and pleasant ride. The focus should always be on quality.
  8. Swiftly handle Queries/Grievances from Drivers.
  9. Ensure Pickup and Drop-off is always accurate to maintain High-Quality standards.

Requirements

  1. Preferably Inbound Call Center Experience or Minimum of 1 Year Experience in a similar role with a reputed Call Center.
  2. Candidates with working knowledge of Taxi Booking Software GHOST and ICABBI is a plus.
  3. Minimum High School Graduation required.

Benefits

Full-time, 7/24 shift based contract, Office Based, Market Competitive Salary.

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