Network Infrastructure Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly skilled Network Infrastructure Specialist to join our team.

About the Role

This is a technical role responsible for the implementation, support, maintenance, and optimization of customer network infrastructure in vendor-neutral environments. The successful candidate will provide escalation support for customer network issues and outages, resolving them directly or in partnership with vendors, channels, and Field Services teams.

Key Responsibilities:
  • Provide incident escalation support for critical incidents and problem management activities, including technical triage, troubleshooting, and resolution support.
  • Gather necessary information to understand current network issues, develop a diagnosis, drive issues to resolution, and identify root causes.
  • Review customer networks, recommend infrastructure changes, and complete standard changes to improve network performance.
  • Facilitate change implementation actions in complex enterprise network environments.
  • Ensure proper incident management from the initial customer call.
  • Monitor customer networks and ensure alarms are processed according to established priority, customer-specific procedures, and SLAs.
  • Complete service requests, network implementations, migrations, and other change management engineering activities.
  • Recommend continual service improvement for internal and external customer networks/systems/processes.
  • Participate in customer meetings to review performance, identify improvement opportunities, and enable secure, efficient, and optimized environments.
  • Document customer network issues, communicate status, and next-step action plans in the Service Now ticketing system.
  • Update service requests to meet service level agreements.
  • Provide on-call support for NOC Operations.
Qualifications:
  • Proven 4-7 years' experience in a technical environment with demonstrated enterprise-level network troubleshooting.
  • Willingness to learn new tools, customers, technologies, monitoring tools, and NOC best practices.
  • Previous technical experience: router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco, Meraki, Fortinet routing and switching technologies, SDWAN switching technologies, unified communications (UC/UCCE), Infoblox DNS/DHCP/IPAM application.
  • Certifications: Cisco CCNA, Juniper JNCIA, or Fortinet FCA required; CCNP, ITIL v4 preferred.
  • Strong communication skills (written, verbal, presentation).
  • Ability to follow and document standard processes and procedures.
  • Self-starter with the capability of resolving complex technical problems, working independently and collaboratively with a team.

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