
Automotive Service Operations Manager
5 days ago
Suzuki Cantt Motors is a leading provider of automotive services in the region, with a strong commitment to customer satisfaction and employee development.
Job Overview:We are seeking an experienced Automotive Service Operations Manager to join our team. The ideal candidate will have a strong foundation in technical knowledge, acquired through formal education or training at a college or trade school.
The successful candidate will be responsible for:
- Maintaining optimal efficiency, revenue, and productivity within the service department;
- Achieving unparalleled customer satisfaction through excellent diagnostic skills, interpreting customers' descriptions of their vehicle issues, and converting them into clear instructions for service technicians;
- Supervising technicians' performance and implementing training programs to maintain the team's skillset;
- Developing targeted campaigns to encourage repeat business from vehicle owners.
Key responsibilities include:
- Collaborating with colleagues from parts and accident repair departments to enhance overall performance and profitability;
- Ensuring strict adherence to Pak Suzuki standards;
- Implementing policies and procedures to maintain quality and consistency in service delivery.
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