Automotive Service Operations Manager

5 days ago


Lahore, Punjab, Pakistan Suzuki Cantt Motors Full time

Suzuki Cantt Motors is a leading provider of automotive services in the region, with a strong commitment to customer satisfaction and employee development.

Job Overview:

We are seeking an experienced Automotive Service Operations Manager to join our team. The ideal candidate will have a strong foundation in technical knowledge, acquired through formal education or training at a college or trade school.

The successful candidate will be responsible for:

  • Maintaining optimal efficiency, revenue, and productivity within the service department;
  • Achieving unparalleled customer satisfaction through excellent diagnostic skills, interpreting customers' descriptions of their vehicle issues, and converting them into clear instructions for service technicians;
  • Supervising technicians' performance and implementing training programs to maintain the team's skillset;
  • Developing targeted campaigns to encourage repeat business from vehicle owners.

Key responsibilities include:

  • Collaborating with colleagues from parts and accident repair departments to enhance overall performance and profitability;
  • Ensuring strict adherence to Pak Suzuki standards;
  • Implementing policies and procedures to maintain quality and consistency in service delivery.


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